Privacy Questions

At Bigdata, we prioritize your data privacy and security. Here are the key points about how we handle your data:

Does Bigdata have access to my data?

Bigdata does collect and handle certain types of personal data to provide its services, including account setup, usage data, and technical support. This includes information such as name, email, location, and browser details. User data is protected under privacy regulations and is viewable by Bigdata employees who are bound by confidentiality agreements only as necessary for compliance reasons. Bigdata uses anonymized data for research and marketing purposes, ensuring it cannot be traced back to individual users.

What happens when I report feedback?

When you report feedback, we may look at the specific data related to your report to understand and resolve the issue. This helps us improve our services and provide better support. However, this access is strictly limited to the scope of your report and to employees on a need-to-know basis.

Is my data safe if I don't report any feedback?

Yes, your data is completely private and secure if you do not report any feedback. Bigdata does not monitor your data under normal circumstances. The access is limited to necessary access for delivering our Services.

How does Bigdata ensure data privacy?

Bigdata employs robust security measures to protect your data. We use encryption both in transit and at rest, secure storage solutions, and strict access controls to ensure your data is safe and confidential.

Can Bigdata employees see my data?

Bigdata employees do not have access to your data unless you report a specific issue or feedback. Even in such cases, access is limited to the minimum required to resolve the issue. RavenPack employees only access data on a need-to-know basis.

Does Bigdata use my data to train LLMs?

Bigdata does not use any user data to train large language models (LLMs). User data is carefully managed and is only used to provide services, ensure security, and improve user experience. For any product purposes, data is fully anonymized to protect individual privacy and cannot be traced back to specific users. This ensures that while anonymized data may support internal improvements, personal information remains secure, confidential, and is never used in training or refining AI models.

How long does Bigdata keep my data?

Bigdata retains your data only for as long as necessary to provide our services or as required by law. If you report feedback, the data related to your report is kept only for the duration needed to resolve the issue.

Can I delete my data from Bigdata?

Yes, you can request the deletion of your data from Bigdata at any time. Please contact our support team with your request, and we will process it promptly.

Are the documents we upload strictly protected to only our firm and will not remain as a record anywhere else?

Documents uploaded are logically separated and only for use by the individuals from your firm that upload them. Users can choose to share them with the entire organization as well. In this case those shared files will be available for all users within your firm but nobody outside of your firm.

What should I do if I have concerns about my data privacy?

If you have any concerns or questions about your data privacy at Bigdata, please contact our support team at [e-mail]. We are here to help and ensure your data is handled with the utmost care and confidentiality.

Where can I find more information about Bigdata's data privacy policies?

For more detailed information about our data privacy policies, please visit our Privacy Policy page on our website.